Shipping & Returns


Welcome to Axel & Ash. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

Returns & Exchanges

We hope you love your Axel & Ash purchase, but if for any reason if you are unhappy with your purchase please contact us at:

Returns must be made within 14 days of order date. Postage cost is the responsibility of the customer. There is no exchange or refunds on sale items. Fee’s, duties and taxes are the responsibility of the customers. Goods must be in original condition In the unlikely scenario you receive a faulty or wrong item we are happy assessed the damage and arrange a refund if faulty at point of delivery.

Shipping & Delivery

Within Australia

There is a flat rate of $8.99 AUD standard shipping fee for all Australian orders. We also offer express shipping for $14.99 AUD. Please allow 1-2 days handling time for your item once your order has been placed. We cannot guarantee delivery times, however, you should receive your delivery within 2-5 working days this timing may be exceeded during peak/busy times and to rural areas, we thank-you for your patience.

International Orders

We ship worldwide to US & Europe and most other international destinations. For all UK and US orders, there is a flat rate of $8.99 AUD shipping fee. For the rest of the world, it is $39.99 AUD. International delivery times vary between 7-30 days depending on your location. If you would like a shipping time estimate for your purchase, please contact us and we will give you an accurate shipping estimate for your destination country. Please note international orders may occur tax and duties by customs in the country where the order is delivered. Any duty and tax incurred in the country of the destination are the responsibility of the customer.