Welcome to Axel & Ash. When you choose to purchase our product you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

Exchanges

Exchange Policy

We hope you love your Axel & Ash purchase, but if for any reason if you are unhappy with your purchase please contact us at info@axelandash.com. Returns must be made within 14 days of order date. Postage cost is the responsibility of the customer. There is no exchange or refunds on sale items. Fee’s, duties and taxes are the responsibility of the customers. Goods must be in original condition

In the unlikely scenario you receive a faulty or wrong item we are happy assessed the damage and arrange a refund if faulty at point of delivery.

Shipping and Delivery

Within Australia

Please allow 1-2 days handling time for your item once your order has been placed.

We cannot guarantee delivery times, however, you should receive your delivery within 2-5 working days this timing may be exceeded during peak/busy times and to rural areas, we thank-you for your patience.

International Orders

We ship worldwide  to US & Europe and most other international destinations. International delivery times vary between 7-30 days depending on your location. If you would like a shipping time estimate for your purchase, please contact us and we will give you an accurate shipping estimate for your destination country. Please note international orders may occur tax and duties by customs in the country where the order is delivered. Any duty and tax incurred in the country of the destination are the responsibility of the customer.

Terms & Conditions

Currency and Pricing

All transactions are processed in the currency shown on the shop and product pages.

Privacy

Personal details – Any personal information that you provide to us will not be released, sold or rented to any entities or individuals outside of Axel & Ash.

Email Disclaimer

All emails and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received an email in error please notify Axel & Ash at info@axelandash.com Messages contain confidential information and are intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy any e-mail not addressed to you.

Please notify the sender immediately by e-mail if you have received an e-mail by mistake and delete the e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

Copyright

The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on axelandash.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

Security

When purchasing from Axel & Ash your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email at info@axelandash.com.